Guarantee, Returns & Refunds Policy
We are confident that you will love your product, but if for some reason you are not satisfied, we are more than happy to offer a 100% Satisfaction Guarantee.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Return shipping is non-refundable.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of your refund. Your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7-14 business days depending on your bank processing times.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Exchanges (if applicable)
If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and we will give you details on where to send your product back to.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.